Frequently Asked Questions

All the questions you need answers to, just click the heading to reveal the answer

if your question is not here, call us on 0333 234 0895 (local rate) or send us an email

What’s included in the 100% Refund IVF Plan?

  • IVF cycle, including: all virology and other tests, all medication, scans, consulting/visits, HFEA fee, Cycle Monitoring and preparation (Hormone Injections), Oocyte Retrieval (egg harvesting), IVF Laboratory Services (insemination) including if necessary intracytoplasmic sperm injection (ICSI), embryoscope. Freezing of embryos for one year. First embryo transfer, including medication and HFEA fee. Pre-implantation genetic screening (PGS) if deemed clinically beneficial.
  • Up to 3 embryo transfers (assuming that Suitable Embryos are available) including medication and HFEA fee
  • Freezing and storage of remaining embryos for up to one year
  • Medication as required up to your viability scan at approximately 6 weeks of pregnancy

What’s included in the 100% Refund Donor Egg Plan?

  • Donor cycle, including: Cycle Monitoring and preparation (Hormone Injections), Oocyte Retrieval (egg harvesting), IVF Laboratory Services (insemination), and if necessary, intracytoplasmic sperm injection (ICSI).
  • Recipient – donor matching, coordination of treatment dates, treatment plan, organisation of drugs and prescriptions, ultrasound monitoring x 2, communication with clinic/coordinator, follow up appointments/scan, administration
  • Up to 3 embryo transfers including medication
  • Freezing and storage of remaining embryos for up to one year
  • Medication as required up to your viability scan at approximately 6 weeks of pregnancy

What’s included in the 100% Refund Combination Plan?

  • IVF cycle, including: all virology and other tests, all medication, scans, consulting/visits, HFEA fee, Cycle Monitoring and preparation (Hormone Injections), Oocyte Retrieval (egg harvesting), IVF Laboratory Services (insemination) including if necessary intracytoplasmic sperm injection (ICSI), embryoscope. Freezing of embryos for one year. First embryo transfer, including medication and HFEA fee.
  • Up to 3 embryo transfers (assuming that Suitable Embryos are available) including medication and HFEA fee
  • Freezing and storage of remaining embryos for up to one year
  • If required
    • Donor cycle, including: Cycle Monitoring and preparation (Hormone Injections), Oocyte Retrieval (egg harvesting), IVF Laboratory Services (insemination), and if necessary, intracytoplasmic sperm injection (ICSI).
    • Recipient – donor matching, coordination of treatment dates, treatment plan, organisation of drugs and prescriptions, ultrasound monitoring x 2, communication with clinic/coordinator, follow up appointments/scan, administration
    • Up to 3 embryo transfers including medication
    • Freezing and storage of remaining embryos for up to one year
  • Medication as required up to your viability scan at approximately 6 weeks of pregnancy

What’s not included in the 100% Refund Plans?

We have included everything in our refund plans which we believe is normally required for IVF treatment. There are some treatments and tests which are not included but on occasions may be required by a clinic or requested by yourself. Examples of these would be karyotyping, endometrial scratch or hysteroscopy.

Refund Plan - What is in the medical questionnaire and Acceptance Criteria

In order to be considered for our 100% refund plans, we firstly require for you to complete a medical and fertility questionnaire. Once this questionnaire has been reviewed by our team, if OK to proceed, we would then send over a patient contract for your consideration. Once you are happy and have signed the contract, we would then organise for you to attend for some baseline screening tests. Based on the results of these tests and your completed questionnaires, our consultant(s) will make a decision as to whether we can offer you the plan. We will cover the expense of the screening tests or if you may have had these performed recently, we can accept these results. If you are accepted and move ahead with the plan or we cannot accept you onto the plan, you would not be liable for any costs. We would only ask you to reimburse these costs if you are accepted onto the plan and decide not to go ahead.

So as part of the process, we ask yourself and your partner to complete medical questionnaires. These cover general medical information and also information regarding any IVF treatment you have had before. We may also request other information from you during the process. It is important that:

a) you fully disclose all relevant information and;

b) the information you supply is complete and accurate.

The 100% refund guarantee in your plan may be affected if you have not done so.

Multi Cycle Plan - what's not included and Acceptance Criteria

In our multi cycle plan, medication, consultations and related tests are not included.  There are also some treatments and tests which are not included but on occasions may be required by a clinic or requested by yourself. Examples of these would be karyotyping, endometrial scratch or hysteroscopy.

Acceptance criteria

We are happy to accept you onto our multi cycle plan as long as the clinic are happy for you to undertake it. Once you have signed the patient contract, we will contact the clinic for their decision on your acceptance. If the clinic are unhappy for you to undertake the multi cycle plan, they will be able to explain their decision to you.

What about other tests and procedures?

Occasionally, patients may be required to undertake additional tests or procedures either before or during the treatment, for example a hysteroscopy or endometrial biopsy. The costs for such tests or procedures are not covered by the Assured Plan.